Shipping policy

Where We Ship

We currently ship to the contiguous United States (the lower 48 states and Washington, D.C.). We do not ship to Alaska, Hawaii, U.S. territories or APO/FPO/DPO addresses at this time.

Fulfillment

Orders are packed and shipped from our U.S. warehouse through a third-party logistics (3PL) partner.

Delivery Time

Orders are usually delivered within 5–8 business days after payment is confirmed. Delivery may take longer during holidays, bad weather or other circumstances outside our control.

Shipping Fees

Free standard shipping on orders over $30.

A flat shipping fee of $8.99 applies to orders under $30.

Order Tracking

You'll receive a tracking number by email once your order ships. It may take a little time for tracking to update after the carrier picks up your package.

Address Changes

Please double-check your shipping address at checkout. Addresses can't be changed once an order has shipped. Packages returned to us because of an incorrect address can't be reshipped, and shipping fees for those orders aren't refundable.

Lost or Stolen Packages

Clean Era is not responsible for packages that the carrier confirms as delivered to the address provided at checkout. If your package shows as delivered but you can't find it, please check with neighbors and your local carrier first, then contact us at hello@newcleanera.com.

Subscriptions

Subscription orders ship automatically on the schedule you choose. You'll receive a shipping confirmation with tracking for each order.